FAQ

Please check the "Security" tab in the "Settings" of our app. Make sure “Allow NSFW content” is enabled. After that, all sites should appear.

If you're unable to open a specific website within our app, it might be because the website doesn't use our API. Please contact the website's support team to ensure that it uses our API.

The login process takes place on websites that you linked to PLAY'A. We do not have access to manage your account on other websites. Please contact their customer support for assistance

The easiest way to report a bug is by sending a bug report directly from the app settings. To do this, open the app settings, go to the "About" section, and tap the "Open bug report" button to submit detailed information for investigation.

You can also submit a bug report through our website's contact form. Please include your device type, device ID, app version, and a clear description of the issue.

Try changing the system's active OpenXR runtime. You can do this in the settings of the SteamVR application.

Follow these steps:

Open SteamVR > Settings > Enable Advanced > Developer > Switch OpenXR runtime to SteamVR

If you're experiencing controller issues, the input profile may be incorrect or not set up.

Here’s how to address it:

1. Check for a pink dot: If your controller isn't detected, a pink dot will appear in the center of the display. Use your head to move it to any button. To activate auto-click on a button, simply hold the dot on it for a few seconds. You can use this method to navigate within the app without controllers.

2. Navigate and set up: Use auto-click to go to Settings > Input > Run Configuration.

3. Choose your controller: The System Configuration Wizard will appear, allowing you to select your controller type.

Following these steps should help resolve controller issues. If the problem persists, please contact our customer support for further assistance.

Firstly, make sure you are logged into the website. Many websites require a subscription for access to full videos. If you are logged in but still unable to view full videos, please contact the website's customer support for assistance with your account.

Are you having trouble playing high-resolution videos on your VR headset connected to your PC? This could be due to missing codecs on your computer. To fix this, download the appropriate K-Lite codec pack for your system from codecguide.com. Additionally, make sure to install HEVC.

PLAY'A lets you organize and customize your VR content with its custom playlist feature. You can create a playlist for each website you open in the app, provided the website supports this feature. To access your custom playlists, tap the playlist icon on the main menu while viewing the website in the app.

Please note that playlists created on the website are separate from those created within the PLAY'A app.