Periodically all my downloaded videos thru the app will just disappear, it's pretty annoying considering it seems to happen randomly and it deleted every single video I've downloaded. Is there a fix for this or a setting I'm missing to keep my downloads downloaded?
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Hi, we are investigating the problem. Can you please specify did you download the video in the application from the web tab? And also did you change the save location of the downloaded files in the settings?
This will help us a lot to identify the issue and fix it ASAP,
PLAY'A VR Support
69ba487b9cd3e696aa16eb8f5e0bf1fc
Hi, we are very sad about the issue you met. Let us check it deeply with our tech team.
Can you please tell me what is your Device?
Your Device ID is placed here: settings > about tab> device ID
This will help us a lot to identify the issue and fix it ASAP. Thank you so much in advance!
Looking forward to hearing from you soon,
PLAY'A VR Support