Yeaterday I updated to the latest version of the player (on vision pro) and now whenever I try to open the app it stays on the “connecting…preparing for synchronization” screen. The dial continues to move in circles but it never is able to exit this screen. If i click cancel it doesn’t work , so have to force quit and restart the app. Help please!
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I’m happy to help, but I don’t know what you mean by “device ID”
Like my PC? Is there a unique ID on my copy of the software? Did you need to know that I use Vive Cosmos?
Thanks
Has there been any solution to this? mine started getting hung up on this synchronization screen yesterday, can't cancel it. I bit the bullet and uninstalled and reinstalled, with no change.
Update:
I found a post on Steam talking about fixing a crashing issue being fixed by reinstalling on another drive
I didn't make the connection before, but I have had a issue with the software crashing if I wasn't in "desktop" in my headset when I started the game, This has been going on for about a week now
I changed the install drive, and its working in actual desktop mode, I however have lost all my downloads and favorites. Hopefully the player works in VR, and this doesn't become a reoccurring issue.
If I have to go the uninstall route, is there any way the saved videos can be retrieved?
I recently did the Uninstall and then reinstalled the app, it worked. But I lost all my bookmarks and videos.
@Ashton Crest Hey! Sorry to hear that you had a bad experience with our app. Quick question—are you able to access the settings menu?